TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Average Score (252 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
Friendly & knowledge.
TYPE:ServiceMODEL:TiguanYEAR:2021
Courteous, motivated, energetic staf..
TYPE:ServiceMODEL:AtlasYEAR:2021
Your automatic 175 dollar fee when we knew what the problem was. Just another way for you to generate revenue without regard to customer.
TYPE:ServiceMODEL:JettaYEAR:2019
Very polite and timely service.
TYPE:SalesMODEL:JettaYEAR:2025
Unfortunately there was a bit of pressure and a lot of misinformation during our buying experience.
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Overall dealer experience was great with service advisor/manager Mak. Few small annoying issues such as having to reset oil life indicator and inspection indicators myself. And the battery terminal cover was left off the negative terminal post but remained in engine bay. My qualms are with VW itself and wonky software relating to the TCM update. This is my 5th Golf variant and my MK8 GTI has been weird since day one with wonky software relating issues. VW of America needs to provide a loaner fleet as they figure out software issues or just not release updates. A newer car does me no good if I'm not confident enough to think it will leave me stranded somewhere.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Greeted promptly and all very professional I customer service and mechanics. Like a well oiled machine 😊
TYPE:SalesMODEL:AtlasYEAR:2025
Our sales rep James always treats my wife and I with the utmost professionalism and courtesy. I was seriously considering buying a Subaru from another dealership, but after a poor customer service experience there, my wife and I decided to come back to James and see what he had to offer. Our buying experience was, as always, a pleasure. The finance officer also really took the time to go over all of our options, explaining things so we understood and didn't feel pressured into buying anything we would regret later. We are so happy to welcome out 5th VW to our home.
08-07-2025
Thank you very much for the kind words and support
TYPE:SalesMODEL:TiguanYEAR:2025
James is absolutely the best salesperson I have met in my life. He is not concerned in only to sell the car, he want to offer the best experience possible. Furthermore, the agility to analyze the process, approve the financing and deliver the car was very impressive. Thank you !