TYPE:SalesMODEL:TiguanYEAR:2025
Average Score (235 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
Excellent communication and service!
TYPE:ServiceMODEL:TiguanYEAR:2022
First, I noted in the comments I wanted just an oil change and state inspection. Somehow my husband got called about my car, even though my number is on the vehicle and appointment, to ask about air filters and all that extra labor. He said yes, not realizing I told you all in the comments to just do an oil change and state inspection. Before this appointment I had sent a contact email to you all saying to update this vehicle to my email address and I guess that was not done. Next, after I get my car back, the oil message that comes up on the car wasn't reset. I had to google how to reset it because my first call was never returned and the second call, Robert did call me back, but I had already figured it out myself at that point. I think a lot of the work done was way overcharged. I will likely not bring my car back for service.
TYPE:SalesMODEL:Golf GTIYEAR:2025
The overall experience was great. My sales consultant, James, was friendly, knowledgeable, and honest. There were some production delays at the factory, but I received regular and timely updates about the car's delivery status. The final sales experience (vehicle pick up, paperwork, payment) was seamless and efficient. I would recommend this dealership to friends and family.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
-the right service done properly and with courtsey!
TYPE:ServiceMODEL:JettaYEAR:2021
My service tech (Robert K) is very attentive. This is my third Jetta and Broad Street Volkswagen has serviced all three.
TYPE:ServiceMODEL:TiguanYEAR:2023
The service advisor was professional, friendly, and efficient.
TYPE:ServiceMODEL:AtlasYEAR:2019
Quick, efficient, my Altas was done before the time promised!
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2024
Customer service is great