TYPE:ServiceMODEL:TiguanYEAR:2018
I received a very courteous welcome and exceptional service, they even honored my coupon!
Average Score (235 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2021
They neglected to reset my service notification. There's only one service technician that can work on EVS and now I have to go back on Monday to have the only technician service my vehicle for the reset I called three times and never had a return phone call for the situation. But the people in the service area were accommodating. I had to wait almost a month and a half to get the appointment. So I can't say this was an overall satisfying experience.
TYPE:SalesMODEL:TaosYEAR:2024
Kevin Jenkins was extremely helpful. I came in very upset trying to get my Kia fixed and happened to run into Mr. Kevin. Needless to say I walked out crying happy tears in my 2024 Taos Volkswagen . He was very patient with me and broke everything down for me to understand. It was very easy and pleasing to work with him. He made the whole process easy and worth while.
TYPE:ServiceMODEL:TiguanYEAR:2020
I have always had a great experience. The staff is friendly, explains everything clearly, and the work is always done on time or earlier.
TYPE:ServiceMODEL:JettaYEAR:2020
This was the first time in a long time that oil change was done correctly and not a three hour wait
TYPE:SalesMODEL:JettaYEAR:2024
I thought Kevin was informative and listened to me. I was going to buy a Jetta since that is the car I have driven since 1985. The test drive was great and he explained features on the car. His selling technique is to spot a good car coming in to be servivrd and reaching out to the owner, I traded my 2018 Jetta which has had the least problems of and I have owned.
TYPE:ServiceMODEL:TiguanYEAR:2022
I always have a wonderful experience when I take my Volkswagen to get serviced. Bobby and the staff are amazing to work with. From the I arrived to the time I leave they will answer questions, give me honest answers. I trust the staff!
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:TiguanYEAR:2020
Efficient and reliable
TYPE:ServiceMODEL:JettaYEAR:2021
My tech rep (Robert K) is always so welcoming and keeps me informed as to the progress of the service.