Average Score (235 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

235 Ratings

4.8 Average

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  • Joe H.02-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Service was performed in a timely manner.

  • Diana N.02-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I have always received really good service and polite service technicians. Reminders of my upcoming service is sent out. AND this time, we received the video of our car service results--EXCELLENT! My husband was able to hear exactly what was done or needed to be done such as a part to be ordered.

  • Russell F.02-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Staff was courteous and orifessional

  • Mak S.02-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Stephen F.02-06-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    I appreciate the great response time and service by the team!

  • Carolyn M.02-05-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Ashley was very responsive to all of my questions. Very easy to talk to and actually showed me how all of the technology worked as my previous vehicle was very old. Appreciate that he was respectful of my purchase budget.

  • Stephen B.02-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Quick check in, the waiting area was neat and clean, great work on my vehicle.

  • Cynthia M.02-03-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021

    The West Broad street staff are always courteous and very helpful. They recognize me and acknowledge all of my needs on every visit. Robert and Mac always goes over and beyond. I will always choose this location to service my Arteon. By the way, love live love the new video interaction service updates.

  • Rosemary O.02-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Everything was great, Robert Krzyzanowski was great!!!!

  • Charles C.02-02-2025

    TYPE:ServiceMODEL:PassatYEAR:2021