TYPE:ServiceMODEL:PassatYEAR:2018
Average Score (235 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
excellent service representatives but I feel parts are somewhat expensive.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:PassatYEAR:2018
My car experienced an EFC malfunction. I was very panicked but West Broad VW took my car that day and squeezed me in with an impending snow storm. They also informed me that the repair was covered by an extended warranty I was unaware of. They took a lot of stress out of the experience.
TYPE:ServiceMODEL:TiguanYEAR:2023
Service was accomplished quickly and at a reasonable cost.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:BeetleYEAR:2019
Mak and the other service advisors I've interacted with are outstanding. Very courteous and professional. I've always had a great experience in working with them!
TYPE:ServiceMODEL:AtlasYEAR:2022
I was quoted a price to repair the window motor on my 2 yr old vehicle and I was charged over $200 more, plus they did not replace are the screws.
TYPE:ServiceMODEL:PassatYEAR:2021
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023