Average Score (235 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

235 Ratings

4.8 Average

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  • Elizabeth S.04-14-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Pranav P.04-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Not happy with the customer service.

  • Ruth M.04-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Inform scheduled appointment to drive up to doors that will open automatically rather than parking 🙃

  • Shovonne Q.04-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    There was no fuss I was in and out with any problems at all

  • Tara S.04-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Karen F.04-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    This is the second time I have used this dealership. They are fast, friendly, and efficient. They kept me in the loop with everything related to my service and it was completed in a timely fashion.

  • Mary Kate H.03-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    They are always trying to get me to fix things on my car that DON'T need fixing. It inspires an environment of distrust. The people are easy to see through. If you have any emotional intelligence you know they are conning you. Mac tried to get me to do some AWD fluid change and it had not even been 18 months since the last one. Guess what - people are trying to get through life managing their money in this crappy economy and we DON'T NEED PEOPLE GETTING US TO DO UNECCESSARY SERVICE. Y'all are the worst.

  • Thomas S.03-31-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Matthew N.03-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Karina C.03-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Everyone at the dealership is very friendly.